
I bring my lunch to work 3-4 days a week, typically soups or frozen meals. So I’m no stranger to the disconnect between the highly stylized picture on the package and the less appealing food that gets presented to me from the microwave. To really drive the point home, this website highlights the images from a German study of packaging images with the real-life food contained therein.
Interestingly, one place that really understands how this difference can have an effect on the eater is TGI Friday’s. When I worked there about 5 years ago we were told time and time again that part of the reason we had to slice strawberries and present hamburgers a certain way is that customers expect it to look like the food in the picture. It’s true. If the strawberry margarita came out without the strawberry garnish and the sugar rim, you can bet we would hear about it. “But that’s not how it looks in the picture!” they’d say. And so we’d have to take it back and make it look like the picture.

I recall how laborious it seemed that the parsley had to be sprinkled just so on the bruschetta pasta, but damn if it didn’t come out of the kitchen looking the exact same every time. At the time I found it incredibly annoying, but now I think Friday’s might have gained a bit of competitive advantage by paying attention to details like that.





It’s easy to assume that your next experience in a cab will be like every other, no matter where you are. You tell the driver your destination and sit silently looking out the window or reviewing news and/or emails on your Blackberry or iPhone. Maybe you attempt some idle chit-chat with the driver. Whatever your protocol, chances are you forgot about the ride the moment you stepped out of the car. That’s why cabs are such an easy space to make memorable.
Everything about Coraline is a delight, from the story to the movie adaptation to its promotion.
